YOUR JOURNEY WITH US

How It Works
& Your First Visit.

From booking your appointment to starting your personalised treatment plan, here’s what to expect when you visit Aurum Physiotherapy.

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Step 1

Book Your Appointment

Getting started is easy. Choose the booking method that works best for you.

What Happens After You Book?

Once your appointment is confirmed, you will receive a confirmation message with all the details. We’ll also send you an automated reminder the day before your appointment so you don’t forget.

Step 2

What to Bring to Your Appointment

No referral is necessary to see us, but there are a few things that can help your appointment go smoothly.

You Don't Need a Referral

In Australia, physiotherapists are primary contact health professionals. You can book and attend without a GP referral.

Helpful to Bring (If You Have Them)

What to Wear

Step 3

When You Arrive

Our reception team will make sure everything is ready for your appointment.

For New Patients

If this is your first visit, you’ll be asked to complete a brief consent form. This covers your medical history and gives us important information about your health and condition.

We’ll also take a photocopy of any relevant paperwork you’ve brought with you, such as referrals, scans, or insurance documents.

Meeting Your Practitioner

Your treating practitioner (Physiotherapist, Remedial Massage Therapist, or Exercise Physiologist) will greet you and bring you into the consultation room when it’s time for your appointment.

Step 4

Your Initial Assessment

Every appointment starts with a thorough assessment to understand your condition and create the right treatment plan.

Understanding Your Issue

Your practitioner will ask questions to understand what’s going on, what symptoms you’re experiencing, and how it’s affecting your daily life.

Physical Testing

We may perform physical tests to confirm the diagnosis. This helps us understand exactly what’s causing your symptoms and how to treat it.

Clear Explanation

Your practitioner will explain your diagnosis in clear, simple language and educate you on what’s happening in your body.

Personalised Treatment

Based on your diagnosis, we’ll begin your personalised treatment plan tailored to your specific condition and goals.

Planning Your Recovery

At the end of your appointment, your practitioner will advise you on when to return for your next appointment. This depends on your condition and how frequently treatment is needed for the best results.

Step 5

Payment and Your Next Appointment

We make the final steps quick and easy so you can focus on your recovery.

Ready to Get Started?
We're Here to Help.

Booking your first appointment is the first step toward feeling better and moving better. Our team is here to support you every step of the way, from your initial assessment to achieving your recovery goals.

If you have any questions about what to expect or how to prepare for your appointment, don’t hesitate to call us on 0402 832 329 We’re happy to help.

How It Works & Your First Visit.